Your auto-refill plan is flexible, and you can cancel at any time. Log in to your account, and under "My Plan," click on the tab "Plan," and from there, you can edit the frequency, pause your plan or cancel entirely. Please note if you have an order that is currently pending, this option will be temporarily disabled.
If you’re new to the product and have not used it for more than 90 days, your formula may not have enough time to work on your skin. It can take up to 2-3 months to see how your skin reacts to any new skincare product, including prescription medication.
Your skin may need time to get used to the product. In order to do so, your provider may intentionally start you on a lower (“starter”) strength before ramping you up to a higher strength for all of your remaining refills (this would be the highest strength you’ll get before your next evaluation). You can refer to your Treatment Plan to view the strength of your formula.
Before deciding to cancel, your provider would love to hear from you to see how they can help, or email us at firstname.lastname@example.org. It might also be helpful to check out these articles:
- How Long Does it Take for Tretinoin to Work?
- What to Expect with Tretinoin: Benefits and Side Effects
- Skin Purging: Getting Through the Bad Before the Good
If you have an upcoming refill and receive a reminder email, you have 5 days to make any changes. Please make sure you cancel within 2 business days of your next ship date. You can check your next ship date in your Plan settings. Once your card is charged, the pharmacy will start working on your order. Returns are not accepted, and any plan changes will take effect on your next ship date.
You can confirm your cancellation through your Account dashboard