Dear Brightly Support: firstname.lastname@example.org
This is the best channel to reach us about anything non-medical. We’re always happy to help! We can help you with questions or concerns regarding billing, order status, address changes, etc.
You can expect to receive a response within 1 business day or sooner. We’re available Monday through Friday from 9 AM to 5 PM PST, so emails received during the weekend and holidays will be answered during normal business hours. There’s a human behind every response and rest assured we’re giving it the attention it deserves.
Please make sure you use the email address registered with your Dear Brightly account and whitelist email@example.com to ensure our emails don’t go to your spam folder. If you cannot use the email address that you used to register, please include it in your email. We need as much information as possible to confirm your account.
Your Provider: Provider Messages in Secure Portal
Your provider is here for you. You can message your provider with any medical questions related to your treatment through our secure messaging portal. You have access to your provider at any time as long as you have an active plan. You can expect to receive a response to your message within 24-48 hours during the weekday or 72 hours during the weekend and holidays.
We respect your privacy and the security of all of your information. We’ve taken the necessary steps to ensure your privacy and information are safe via our HIPAA-compliant protocols and system.
In the case of an emergency, please see your in-person provider or call 911 immediately.
For any non-medical questions or if you’d like to follow up on your message to your provider, please email firstname.lastname@example.org. We’re always happy to help!