For over-the-counter products, all returns or exchanges must be processed within 14 days of receiving the order. You will receive your refund in the original form of payment. Credit card refunds take 5-10 business days to appear on your statement. Shipping fees for returns are not covered by Dear Brightly.
For prescription-grade services/products, you can cancel your order if you have not completed your Skin Profile. No refunds will be issued as your payment has only been authorized, not charged at this point. If your provider has already reviewed your Skin Profile but your order has not shipped, you are eligible for a refund less the provider fee. Unfortunately, we do not accept returns or exchanges for prescription-grade products already shipped or in transit since they are specifically formulated for you.
Please reach out to firstname.lastname@example.org with your order ID.