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  1. Dear Brightly
  2. Frequently Asked questions

Frequently Asked questions

Dear Brightly Service

  • How does it work?
  • When will my provider review my Skin Profile?
  • Which states is Dear Brightly available?
  • Does Dear Brightly service other countries outside the US?
  • When can I expect my shipment?
  • Can I choose my pharmacy?
See all 10 articles

Telehealth

  • Will I definitely get a prescription for a tailored formula?
  • How do I talk to my provider?
  • Photo uploading tips
  • Why do I need to upload a photo of my ID?
  • Do providers assess patients for anything other than photoaging?
  • Emergencies

Your Tailored Formula

  • Using your refillable bottle
  • How should I store my bottle?
  • I’m having trouble pumping my bottle.
  • Where is my shipment?
  • What’s in my formula?
  • Ingredients

Your Account + Plan

  • How do I access my account?
  • Do I have to enroll in an auto-refill plan?
  • What is the shipping frequency of my refills?
  • When is my next shipment?
  • How do I restart my plan after canceling?
  • How do I cancel my plan?
See all 12 articles

Retinoid Science + Facts

  • What is the difference between retinoids and retinol?
  • Is this retinoid the same as Retin-A?
  • What are the benefits of retinoids?
  • Do retinoids help with fine lines and wrinkles?
  • Will I experience hair loss or liver damage after long-term use of retinoids?
  • Do retinoids thin your skin?
See all 18 articles
Dear Brightly