You get billed when a new refill is processed. You can view your next shipment in your account dashboard.
We also send a reminder email a week before your shipment. Please make sure you add support@dearbrightly.com to your contacts list to ensure our emails don’t go to your spam folder. You have 5 days from receiving this email to make any changes, including postponing your shipment and canceling your plan.
Once your card has been charged successfully, the pharmacy processes your order and ships it to you within 1-3 business days. No returns are accepted, and any changes to your plan made at this time will only take effect on the next shipment.